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Is Universal Drugstore legitimate?

Is Universal Drugstore legitimate?

Universal Drugstore (UDS) is one of the oldest, largest, and most trusted online prescription referral services in Canada. Since 2001, UDS has filled over 3 million prescriptions for more than 1 million American patients. Our online drugstore can help you save up to 80% off of your local pharmacy’s prices for over 4000 brand name and generic medications through our licensed pharmacy partners in Canada and around the world. Working with multiple international pharmacies helps us have a wider variety of medications than your local pharmacy. It also means that there will likely not be drug shortages on your medications as is the case sometimes in the US.

We work hard to ensure the safety and legitimacy of the medications our partners supply. They are all licensed by the qualified pharmaceutical regulatory bodies of their respective countries. UDS is also a certified member of the Canadian International Pharmacy Association (CIPA). CIPA member pharmacies have served more than 10 million patients since being founded in 2002, with a 100% perfect safety record.

We strive to provide safe, high-quality products and excellent customer service. But don’t take our word for it, our customer reviews speak for themselves. You don’t have to worry about you, your family, or your pet’s safety with UDS.

Universal Drugstore FAQs

Is Universal Drugstore safe?

Being one of the 62 CIPA-certified members, you can be sure that your medications are coming from a safe and reliable source. CIPA pharmacies follow many of the same prescription processes as U.S. mail-order pharmacies. They are held to the highest standards regarding patient safety in order to carry the seal on their website. Some of these include:

  • Requiring a valid prescription before medications are dispensed.

  • Staffing a licensed pharmacist to supervise dispensing and be available for drug counseling.

  • Requiring the patient’s demographic and medical information as well as a medication history to avoid drug interactions.

  • Having procedures to keep patient’s personal records and contact information confidential.

CIPA-certified pharmacies sell Health Canada-approved brand name and generic drugs from licensed pharmacies in Canada. Members, including UDS, also work with a number of international pharmacies from the United Kingdom, Australia, New Zealand, India, and Turkey. These pharmacies are all licensed by the qualified pharmaceutical regulatory bodies in their respective countries.

Your online security is also our top priority. You can feel completely safe purchasing your prescriptions through our website. We have the most up-to-date SSL security certificate with additional protection from Norton to ensure your information is protected.

Trustpilot reviews of Universal Drugstore

UDS is a Trustpilot Verified Company with excellent customer reviews. We are ranked 6th out of the 28 best companies in the online pharmacy category on Trustpilot. We have over 1,000 reviews and a 4.7/5 rating on Trustpilot. Some recent 5-star reviews from verified customers include:

My order finally arrived from the UK…

My order finally arrived from the UK for my Premarin. Several calls to Universal Drug Store were always assuring that my order would arrive by February 11. And it did !!! Thank you❤️

- Kathleen (US)


Superb Customer Service

I have been using Universal Drugstore for the past 5 years now, and am always, totally satisfied with their promptness, professionalism, and excellent customer service. I will continue using them throughout the years.

- M. Foster (US)


I received my order way earlier than…

I received my order way earlier than expected.

- Bobby Dattilo (US)


Customer Service people are always…

Customer Service people are always helpful. I am notified when my meds are about to run out.

- Sandra (US)

ShopperApproved reviews for Universal Drugstore

UDS also has a very high ShopperApproved rating with over 1,100 reviews and a 4.8/5 score. Some recent 5-star reviews from verified customers include:

Faster shipping than I expected. Excellent customer support and follow-through!

- Cara E.


Very good customer service.

- Julie C.


It's great so easy and reasonably priced.
Yes, I received my order in August!!

- Lynda H.


Excellent prices and dependable service.

- William H.


Easy to work with, get my refills notice and shipping notice.

- Kimberley M.

How do you order meds through Universal Drugstore?

UDS makes it easy to order low-cost prescription, over-the-counter (OTC), and pet medications through our online pharmacy service. This can be done online or via the telephone, fax, or mail. For your safety, all prescriptions are thoroughly checked by a licensed pharmacist.

For online orders for prescription medications, you will have to upload, fax, or mail a copy of the valid prescription you received from your healthcare provider. You do not need a copy of the prescription to refill your medications.

For telephone orders, call us toll-free at 1-866-456-2456, and one of our customer care specialists will be happy to assist you with your order.

To mail or fax your order, you first need to download and print out the order form. Fill out the form completely and then mail or fax it to the number or mailing address on the order form. You will also need to mail or fax a copy of your prescription from your healthcare provider if the order contains prescription drugs. You do not need a copy of the prescription to refill your medications.

UDS accepts several forms of payment. You can use a credit card, check, or international money order to pay for your order. UDS also accepts e-checks and we encourage our customers to use this method of payment.

How long does shipping take with UDS?

Once ordered, you can expect your prescription to be delivered in about 2 weeks if you live in North America, and around 4 weeks if you live in other countries. If you would like a tracking number to track your package, you can call toll-free at 1-866-456-2456 or e-mail us at [email protected]. You can also log into your account to see your order status.

What is the best way to contact the company?

For any questions or concerns, you can call one of our patient care representatives, who will be happy to assist you. The number to call is:

Toll-Free Phone Number: 1-866-456-2456
International Phone: 001-204-255-9911

For your convenience, our call center is open:

6:00 am to 9:00 pm (CST), Monday to Friday
7:00 am to 7:00 pm (CST), Saturdays and Sundays

If you would like to reach UDS by mail, the address is:

4936 Yonge Street - Suite 835
Toronto, Ontario
Canada M2N 6S3

Is it legal to order medications from a foreign country?

The U.S. Food and Drug Administration (FDA) allows certain situations for you to import medications into the USA, including:

  • Over-the-counter (OTC) products that are not used in the treatment of a serious condition and there is not a known health risk.

  • Prescription drug products that are used for the treatment of a serious condition if:

    • The medication is shorted or not commercially available in the US.

    • The medication does not represent an unreasonable risk.

    • The patient confirms in writing that the medication is for personal use.

    • The quantity of the medication is not more than a three-month supply and you either:

      1. Provide the name and address of the licensed U.S. doctor who is responsible for your treatment with the medication, or

      2. Show that the medication is being used to continue treatment that was started in a foreign country.