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Reviews of Universal Drugstore

Reviews of Universal Drugstore

Healthcare costs can often be overwhelming, so finding a reliable and affordable source for your medications is crucial. With an increasing number of online pharmacies, it can be helpful to look at customer reviews to find a trusted source.

Reviews offer a genuine glimpse into real-world experiences with products and online services such as pharmacies. These testimonials build trust and credibility, helping you make informed decisions. Positive reviews can be powerful endorsements and demonstrate how trustworthy the business is. On the other hand, negative reviews can show you the worst possible scenario and how committed the business is to improving its product or service. In a digital age where your opinion has a loud voice, customer reviews help give you a good look into a business's quality, reliability, and trustworthiness.

Since 2001, Universal Drugstore (UDS) has been a trusted referral source for more than 3 million prescriptions for over 1 million patients in the US. It has built its brand around excellent customer service and providing high-quality products from Canada and its international pharmacy partners. The customer reviews confirm UDS has positively impacted the lives of many patients by providing low-price meds with convenience and safety in mind.

In this blog, we'll dive into Universal Drugstore reviews to understand the effect it has had on patients seeking affordable medications.

What are customers saying about Universal Drugstore?

Accessibility and Convenience

A common theme among UDS reviews is the convenience it offers. Users praise the company for saving them time and effort by eliminating the need to travel to a local pharmacy. Whether you're managing a chronic condition or need a one-time prescription, the convenience of UDS can be a game-changer.

Cost Savings

Healthcare costs can be a major concern, especially for those without prescription drug coverage. UDS's low prices were a big source of positive feedback from users who have saved up to 80% off the price of their local pharmacy, with no coupon or discount card needed.

Wide Range of OTC, Pet, and Prescription Medications

UDS works with licensed Canadian pharmacies, as well as a number of licensed pharmacies from the UK, India, Australia, Turkey, and New Zealand. This helps UDS provide a wide range of medications, both brand-name and generic. Reviews frequently highlight UDS’s ability to supply medications to treat most medical conditions, from chronic diseases to acute illnesses.

Prescription Verification and Safety

Safety is critical when it comes to purchasing medications online. UDS reviews highlight the rigorous prescription verification process that ensures their users receive the right medications. This verification helps prevent potential interactions or adverse effects, reassuring customers about the quality and authenticity of the medications they purchase.

Shipping and Delivery

The effectiveness of an online pharmacy often relies on its shipping and delivery process. UDS reviews often praise the company for its reliable and timely delivery services. The medications are securely packaged and shipped to various locations, ensuring that users receive their orders intact and on time. Once you place an order, it typically takes about 2 weeks to be delivered to anywhere in North America, and around 4 weeks to other countries. You can get the tracking number of your order by calling the toll-free phone number 1-866-456-2456, e-mailing [email protected], or talking with a representative via the live chat on the website. You can also log into your account to see your order status.

Loyalty Program

UDS’s Wellness Rewards loyalty program allows members to earn points with every purchase, which can be used to discount future orders. For every 100 points earned, members get $1 off their next UDS purchase. This program gives UDS new ways to connect with its customers and build lasting relationships. Customers have had positive experiences with this program and appreciate being rewarded for their loyalty.

Individual Experiences

As with any service, individual experiences can vary. While most UDS reviews are favorable, a few users have reported issues such as delayed deliveries or customer service concerns. It's worth noting that such feedback is not uncommon in the online pharmacy space and often depends on factors beyond the company's control.

Trustpilot reviews of Universal Drugstore

Trustpilot is a renowned online review platform and serves as a hub for customers to share their opinions about various services. UDS is a Trustpilot Verified Company with excellent customer reviews. It has over 1,000 reviews and an overall rating of 4.7 out of 5. Some recent 5-star ratings from verified customers include:

We were first introduced to Universal…

We were first introduced to Universal Drugstore by our Medicare insurance agent. We were a bit reluctant at first, but because of your pricing we decided to give you a try. Ever since then your service, products, and prices have all been amazing. You're easy to talk to on the phone and refill or ask questions. So far so good!

- Ellyn George (US)


Handled with care.

I understand the delay in receiving my package due to shortages in areas and that was not taken away from my rating. Package came preserved and all items and papers were enclosed.
Came in time for needs.

- J.F. (US)


Shipping any product including…

Shipping any product including prescription medications is frustrating these days with product shortages and transportation delays. But UDS is very good about keeping you informed and filling your prescriptions

- Jerome Smith (US)


USA patients read this!!!!!

I have been getting medicine for years with Universal Drugstore. The prices are so much cheaper than the USA for no d*** reason!!! Why!!!! Use universal and you will be very happy.

- Arnold Leventhal


Ordering was easy

Ordering was easy. You communicated with me often via email with any questions or instructions. Delivery was faster than I thought it would be, but I will still order early so I don't run out.

- Sandy (US)

ShopperApproved reviews for Universal Drugstore

ShopperApproved is another platform for authentic customer reviews and can provide additional insights into the UDS experience. UDS has a very high ShopperApproved score with over 1,100 reviews and a 4.8 out of 5 rating. Some recent 5-star ratings from verified customers include:

UDS has proven to be courteous and professional in their communications and prompt in delivering my prescription. I am very pleased with their service.

- Helen S.


The staff are courteous and efficient. Ordering is very easy. Shipping happens as expected. The whole experience is very satisfying.

- Barbara G.


Representatives I dealt with followed up on issues that came up in the beginning. The service I received was outstanding. They offered assistance when needed.

- Marilyn L.


Universal Drug has saved hundreds of dollars for me through the years I've been ordering from them. Service is always courteous from knowledgeable agents when a phone call was necessary. As a long-standing customer, I would highly recommend Universal Drugstore no matter your location.

- Martha R.


I have been receiving my medicine from Universal Drugstore for some time now. I am very happy with their service. Their prices are reasonable. I recommend them to anyone.

- Elma R.

Universal Drugstore is fantastic, great customer service and prompt responses. I wish I knew of Universal Drugstore earlier.

- Bertha C.