Norton Shopping Guarantee

Privacy policy

Last modified: August 14th, 2022




At, safeguarding your confidentiality and protecting your personal information is our primary concern at all times. As part of this commitment, we follow the Personal Information Protection and Electronic Documents Act of Canada's Ten Privacy Principles to govern our actions as they relate to the use of personal information. We are committed to meeting or exceeding these privacy standards as we provide you with health services and products.


The Ten Privacy Principles are as follows:

Principle 1 - Accountability

We are responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, we have designated an individual who is accountable for's compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes

The purposes for which we collect personal information shall be identified before or at the time the information is collected.

Principle 3 - Consent

The knowledge and consent of the customer are required for the collection, use, or disclosure of personal information, except where required or permitted by law.

Principle 4 - Limiting Collection

The personal information collected must be limited to those details necessary for the services or products requested. Information must be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure, and Retention

Personal information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 - Accuracy

Personal information must be maintained in an accurate, complete, and up-to-date form, as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding Personal information

Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Safeguarding your personal information is important to us. We take generally accepted industry standard steps to secure your personal information, however, no method of transfer or storage of information is 100% secure. For this reason, we cannot guarantee absolute security.

Principle 8 - Openness is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Principle 9 - Customer Access

Upon request, a customer shall be informed of the existence, use, and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. will take all necessary steps to amend a customer’s personal information as appropriate as soon as reasonably possible.

Principle 10 - Handling Customer Complaints and Suggestions

Customers may direct any questions or enquires with respect to the privacy principles outlined above, or about our practices, by contacting the designated person accountable for privacy at The guidelines below set forth the principles we use in gathering, using, maintaining, and protecting personal information that customers provide to us.


Types of Personal Information We Collect gathers and uses any information that is necessary for fulfilling your orders for our products and services. This information typically includes, but is not limited to, the following: customer name, mailing address, billing address, email address, telephone numbers, referral source, primary physician name and contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, personal medical history information, details of existing medications, bank account information, credit card information including card type and number, expiry date, and name of card holder, and prescription information.

The choice to provide us with personal information is always yours.  However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives.  If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance.  We may also maintain a file containing contact history that is used for customer inquiry purposes. We may collect anonymous/non-personal information.  Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.


Purposes for which we use Personal Information will collect, use, and disclose your personal information for the following reasons:

  • to administer and provide the products and services you have requested.
  • to communicate with you, enhance your visit to our site, process orders, follow up with you, and to provide you with information about our products and services.
  • to communicate with other health care professionals in order to effectively provide the products and services you have requested.
    • contracts with licensed pharmacies and other service providers for order fulfillment and other specialized services. may disclose your personal information to these third-party service providers to effectively provide the products and services you have requested.
    • For orders that are filled in Canada, we provide your personal information to your Canadian physician to review and approve your prescription. For orders that are filled in the United Kingdom, we provide your personal information to your UK licensed physician for the same purpose. may retain any data that is provided on this website even if you do not complete your registration or place an order for products or services is not placed. Such data may be used to contact you to complete your registration or to place an order.

We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed. We will never sell your personal information to a third party.

In the event of a sale of all or substantially all of the assets of, records containing personal information may be transferred to the purchaser.

In some instances, such as a legal proceeding or court order, we may be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency, or suspicion of illegal activities.


Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.


Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify, and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.


Third-Party Advertising uses third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Web sites in order to provide advertisements about products and services of interest to you.

This website uses cookies and other similar technologies to enhance your experience. You can control the use of these cookies on your browser.

This website may contain links to other websites with privacy policies that are different from this site. Please review the privacy policies of these other sites before submitting any personal information to them.

This website has a Review section which displays testimonials from our customers. With your permission, we may display your name and your testimonial.


Privacy Officer

Customers may direct any questions or enquires with respect to our practices or your personal information by contacting our privacy officer, as follows:
Fax Number: 1-866-783-4223
E-Mail: [email protected]


Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the top of the privacy policy web page.