Cookie Policy

Cookies and Tracking Technologies

What these technologies are

Cookies are small text files stored on your device when you visit a website. We also use similar technologies:

• Pixels (web beacons): tiny images or bits of code in web pages and emails
• Local storage: information saved in your browser
• Scripts: code from our service providers

In this policy, “cookies” refers to all of these. Some are placed by Universal Drugstore (“first-party”). Others are placed by companies that provide services to us (“third-party”).

How we use them

Strictly necessary
These keep the site working and secure. They keep you signed in, remember what’s in your cart, save your currency choice, and help prevent fraud. The site can’t work properly without them, so they can’t be switched off.

Analytics and performance
These help us understand how visitors use our site so we can improve it. We use:

• Plausible Analytics, which measures traffic without cookies and without collecting personal identifiers.
• Mixpanel, which helps us understand how visitors move through our site and checkout.

Testing and site improvement
We use Shoplift to test different versions of pages, such as our checkout, to find out which works best. A cookie remembers which version you saw so it stays the same on your next visit.

Customer support
Our Intercom chat widget uses cookies to keep your chat conversation going and to recognize returning visitors. Information you share in chat is handled under this Privacy Policy and Intercom’s own privacy terms.

Reviews
We use Shopper Approved to collect and display customer reviews. Shopper Approved may use cookies to show review surveys after a purchase and to display our ratings.

Email tracking
Our emails may contain pixels and tracked links. These tell us whether an email was opened and which links were clicked, so we can measure our communications and avoid sending messages you don’t want. You can unsubscribe from marketing emails at any time using the link in any email.

Health-related browsing information
Some of our page addresses and content include the names of medications and health conditions. We take steps to limit what our partners receive.

Your choices
Browser settings: Most browsers let you block or delete cookies. Blocking strictly necessary cookies may stop parts of the site from working, such as sign-in and checkout.

Do Not Track: Because there is no common standard for how to respond to “Do Not Track” signals, our site does not currently respond to them.

Changes
We may update this section as the tools we use change. The “Modified date” at the top of this page shows when it was last updated.