COVID-19 SERVICE UPDATE – JULY 2021
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Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.


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Universal Drugstore
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About us

Universal Drugstore, an international prescription service provider, which contracts with International dispensaries and Canadian pharmacies, is a leader in referring orders for prescription and non-prescription medications on behalf of customers throughout the world. Each and every day our goal is to provide discount prescription medications to anyone who is affected by expensive local prices and want an affordable means to enrich other areas of their life.

Here at Universal Drugstore, our efforts work toward providing a reliable health care service to our customer. Our international prescription service makes use of the latest technologies and computer systems available to process your orders properly and quickly. Extra care is taken for every order filled to make sure that our customer is treated with the respect they deserve and that the medication delivered to their door is what was requested.

Customer satisfaction is our ultimate goal, which is why Universal Drugstore has met or exceeded the qualifications for several top organizations which help to ensure that customers are safe, confident and secure when ordering from our pharmacy.

  • Licensed Canadian pharmacy & international pharmacy partners
  • Canadian Internet Pharmacy Association (CIPA) approved website.
  • Norton Shopping Guarantee
  • Safe and Secure Shopping