Privacy Policy

Information Collection

We collect personal information, such as your name, contact details, and medical history, to process your orders accurately and to offer personalized pharmaceutical care. This information is gathered through our website when you create an account, place an order, or contact our customer service.

Use of Information

The information we collect is used to fulfill your medication orders, provide customer support, and improve our services. We may also use your data to inform you about promotions, health news, and updates relevant to your interests, with your consent.

Data Protection

We implement advanced security measures, including encryption technologies and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure. Access to your data is restricted to authorized personnel who are committed to maintaining confidentiality.

Third-Party Disclosure

Universal Drugstore does not sell, trade, or transfer your personal information to outside parties without your explicit consent, except when necessary to fulfill your orders or comply with legal obligations. Trusted third parties who assist us in operating our website and services are required to keep your information confidential.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to manage or disable cookies; however, this may affect certain functionalities of our site.

Your Consent

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy. We may update this policy periodically, and any changes will be posted on this page.

Telehealth Services

Who provides telehealth services
Universal Drugstore offers access to online medical consultations (“Telehealth Services”) through OpenLoop Health, Inc. and its affiliated professional clinical practices (together, “OpenLoop”). OpenLoop is a separate company. Consultations are conducted by independent licensed clinicians, not by Universal Drugstore. Universal Drugstore does not provide medical advice, diagnosis or treatment through the Telehealth Services.

Information we collect before your visit
When you use our telehealth pages, we may collect:

• Your acknowledgment that you are continuing to OpenLoop’s platform, including the date and time.
• A referral code that tells OpenLoop you came from our website.
• Basic website usage information, as described in our Cookie Policy.

Information we share with OpenLoop
When you choose to start a visit, we share [a referral code only / your name] with OpenLoop so they can begin your visit. We share this information only with your permission, and only to connect you with the Telehealth Services.

Information OpenLoop collects
Once you continue to OpenLoop’s platform, OpenLoop collects and manages the information you provide, including your intake questionnaire, medical history, clinical records, prescriptions and payment details. That information is governed by OpenLoop’s own policies, not this Privacy Policy:

• OpenLoop Website Privacy Policy: https://openloophealth.com/website-privacy-policy
• OpenLoop Notice of Privacy Practices: https://openloophealth.com/notice-of-privacy-practices
• OpenLoop Telehealth Consent: https://openloophealth.com/telehealth-consent

OpenLoop’s Notice of Privacy Practices explains how OpenLoop and its clinical practices may use and disclose your health information and what rights you have under applicable health privacy laws. Please review it before your visit.

Information we may receive from OpenLoop
We may receive limited information from OpenLoop, such as whether a visit was completed, [for billing and referral tracking / to support your order], and we use it only for that purpose.

Pharmacy fulfillment
Prescriptions issued through the Telehealth Services may be filled by one of the licensed pharmacy partners listed in our Terms of Service. Those pharmacies receive the prescription and information needed to fill it, and handle that information under their own privacy practices.

How we use telehealth-related information
We use the information described in this section only to connect you with the Telehealth Services, keep a record of your acknowledgment, operate and secure our website, and comply with legal obligations. We do not sell this information, and we do not use it for advertising or marketing without your separate consent.

Consumer health data
Information that reveals your interest in or use of health services may be considered consumer health data under certain state laws. We collect and share it only as described above and with your consent. For more information, see our Privacy Policy.

Your choices and rights

• To access, correct or delete information we hold (such as your acknowledgment record), contact us using the details below.
• To access, correct or delete information OpenLoop holds (such as your medical records), contact OpenLoop directly as described in their Privacy Policy and Notice of Privacy Practices.
• You can choose not to use the Telehealth Services. This will not affect your ability to use our other services.

Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact our customer care team: [email protected] or call us Toll-Free Phone: 1-866-456-2456

Our mailing address is: 4936 Yonge Street – Suite 835, Toronto, Ontario, Canada M2N 6S3.

Please note: Returns are not accepted at this address.

At Universal Drugstore, your privacy is our priority. We are dedicated to maintaining the highest standards of data protection to ensure your peace of mind when using our services.