Check out Universal Drugstore's Frequently Asked Questions (FAQs)
Below are Universal Drugstore's top FAQs. If you want to learn more, don't hesitate to call our customer service line at 1-866-456-2456, where our team of experts can answer any additional questions you may have.
Ordering
What are your hours of operation?
To support our customers, our customer care team is available to serve you 24 hours / 7 days a week via phone or online.
Are your prices listed in Canadian dollars or US dollars?
All prices are in US dollars.
Is a prescription required to order medications on Universal Drugstore?
Yes, a valid prescription from a licensed physician is required for all prescription medications. This ensures the safety and appropriateness of the medications we provide. Prescriptions are not required if you are ordering over-the-counter (OTC) drugs.
How do I submit my prescription on Universal Drugstore?
You can submit your prescription by:
- Uploading it directly during checkout
- Faxing it to 1-866-783-4223
- Mailing it to our customer care team
Visit our How to Order page for detailed instructions.All prescriptions are reviews by a licensed pharmacist and validated for authenticity.
Can I transfer my prescription from another pharmacy?
Yes! Call our customer care team at 1-866-456-2456, and we will assist in transferring your prescription.
How do I place a refill order on Universal Drugstore?
Simply log in to your account, go to your order history, select the medication, and proceed to checkout. No need to re-upload your prescription unless it has expired. For questions, always call our customer care team. We ensure the refill process is seamless, so you can receive your medication on time.
We also offer auto-refill options for eligible prescriptions. Contact our customer service team to set that up.
What are the eligibility requirements to order medication from Universal Drugstore?
- All patients must be 18 years or older
- All patients must have a valid prescription (for prescription drugs).
Can I use my insurance to pay for medications on Universal Drugstore?
Universal Drugstore does not bill insurance directly, but we provide detailed receipts you can submit for potential reimbursement. For any questions, our customer care team is happy to help you navigate the process.
How do I create an account on Universal Drugstore?
Go to our New Patient Registration page, but clicking "Get Started". Enter your details and complete your profile. Call us directly if you have any questions or need help setting up your account at 1-866-456-2456.
To update any personal information on your account, log into your account and navigate to Account Settings to update your personal information.
How do you ensure customer privacy on Universal Drugstore?
Universal Drugstore uses advanced encryption & secure servers protect your personal & payment details. We never share your information without your consent.
Can I speak to a licensed pharmacist?
Yes! Our licensed pharmacists are available to answer medication-related questions.
Products
Are generic medications available on Universal Drugstore?
Yes! We offer generic alternatives that are approved by the sourced countries governing health bodies and are cost-effective compared to brand-name drugs.
Do you offer over-the-counter (OTC) medications on Universal Drugstore?
Yes! We carry a wide selection of OTC medications for various health conditions.
Can I order medication for my pet on Universal Drugstore?
Yes! We offer prescription & OTC pet medications for common pet health needs.
Shipping
How does Universal Drugstore compare to local pharmacies?
- Universal Drugstore will save you up to 80% on your medications
- We offer a Price Match Guarantee, to ensure our customers get the best price
- Universal Drugstore conveniently delivers right to your home
How long will it take for my order to arrive from Universal Drugstore?
- To the U.S. & Canada: 7-18 business days
- International: Up to 4 weeks
How much do you charge for shipping?
- Free shipping for orders over $100
- $7 flat rate for U.S. orders under $100
- $19.95 for international orders
There has been a delay with my delivery. What now?
Contact our customer care team at 1-866-456-2456, and they will assist you. Universal Drugstore is committed to our customers.
Can I track my order from Universal Drugstore?
Yes! Once your order ships, we will email you a tracking number.
Important
The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes to increase health awareness only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.