Frequently Asked Questions
For immediate answers to the most frequently asked questions regarding our service,
simply click on any of these topics. If you have a question that is not listed here, please
feel free to contact us at anytime.
I am a customer with a local physician; can I have my prescription filled?
Yes, you can. We require that you complete and sign our patient questionnaire/order form, and mail or fax it to us along with your valid prescription. For orders filled by our contracted Canadian pharmacy, they have a licensed Canadian physician who will review your entire medical history against your written prescription and once satisfied will issue a new prescription under his/her Canadian license so we can fill your order. Please note that this is solely the case with orders filled from Canada and may be different in other countries.
How do I refill my medications?
You can login to your account to place a refill order.
Is Universal Drugstore a pharmacy?
No, Universal Drugstore is a prescription referral service that assists customers in obtaining low cost medications from Canada, United Kingdom, Australia, New Zealand, India and Turkey. Our pharmacy partners and international suppliers will ship the product directly to your home.
Do I need a prescription?
Yes, a valid prescription is required for all products which require a prescription on our website. Just like your local pharmacy, we require a valid prescription from a licensed physician. Be cautious of any online pharmacy service that does not require a prescription to purchase medications.
What is the maximum quantity of medications that I can purchase?
If your prescription allows it, we can send you a maximum of a 3-month supply of each medication. If your prescription allows refills, we can refill your medication for you every 3 months as well.
What forms of payment do you accept?
We accept credit cards, checks and international money orders. We also accept postal money orders but they must be the international type. We also accept a new form of payment called e-checks and we are encouraging our customers to use this method. All available payment methods will be confirmed at the time of order.
Can you deal directly with my insurance company?
Because the insurance system is different in every country, we unfortunately cannot deal directly with your insurance company. If you have private insurance, you should contact your insurance company prior to ordering from us to see if they will reimburse you for prescriptions. We will issue you a receipt for all of your prescriptions, and these can be submitted to your insurance company for payment.
Can I order any medication?
While we do have the majority of medications available, sometimes there are products that are not yet available through our international pharmacy partners. Please also note that we do not sell any controlled substances or scheduled medications.
Are the drug savings always dramatic?
Most customers benefit an average of 40% to 50% on their prescription drug costs. Sometimes the savings can go as high as 80%. However, please note that while the majority of medications are cheaper, there are exceptions.
Are there differences between local medications and those available in other countries?
Due to licensing agreements in different countries of the world, sometimes drug manufacturers market the same drug under different names in different countries. These are different trade names for the same medication. For example, "Prilosec" is the trade name of omeprazole in some countries, while in Canada and New Zealand, it is marketed under the name "Losec", even though they are both the same medication manufactured by Astra Zeneca. This is an example and not representative of all the products available for sale.
What is a “generic” drug?
Generally speaking, a ”generic“ drug is quite simply a copy of the Brand name product that contains the same active ingredient and meets the same rigorous pharmaceutical standards as Brand name drugs for quality, purity, and strength before they can be marketed in the country the product is registered. Slight differences are possible but not in any of the active pharmaceutical ingredients, nor in the therapeutic effect of the product itself. All generic drugs and brand name drugs are treated similarly and must be reviewed and approved by the respective country's health authorities before they can be sold.
Can I purchase narcotics or controlled drugs through your prescription service?
No. We are not allowed to ship narcotics such as Tylenol #3, morphine, and codeine, or controlled substances such as Valium through the border.
What is the shipping charge?
We offer free shipping for orders over $100 to any destination within the United States including Alaska and Hawaii. The shipping charge is $7.00 USD for orders under $100 to any destination within the United States. For destinations outside of the United States, our standard shipping charge is $19.95 USD.
Can my order be delayed?
Occasionally, there may be some delays that are beyond our control.
How are packages delivered?
Packages which are shipped by our contracted Canadian pharmacy are shipped via Canada Post Small Packet. Packages are shipped by Canada Post Tracked Packet when tracking has been purchased. Packages shipped from our contracted international facilities are shipped using the various postal services available to them.
How can I track my package?
Please call us for your tracking number at toll-free 1-866-456-2456 or e-mail us at [email protected]. You can also obtain your order status by logging into your account.