COVID-19 SERVICE UPDATE – JULY 2021
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Shipping Update

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still some delays occurring. We will provide updates as the situation changes.

Our normal shipping time averages 1 - 2 weeks. Due to the pandemic, shipments may sometimes take an additional 2 – 4 weeks to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

We offer a shipping guarantee when you place an order with us. If your order does not arrive within 6 weeks from the date it was shipped, we will re-ship your order to you at no additional cost.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm Central Time on Monday to Friday, and 7:00 am – 7:00 pm Central Time on Saturday and Sunday.

If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health and safety of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We appreciate your business and thank you for your continued support.


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Over-the-Counter Drugs

Abreva and/or alternatives
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Accu-Chek Aviva Test Strips and/or alternatives
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Accu-Chek Active Test Strips and/or alternatives
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Accu-Chek Compact Test Strips and/or alternatives
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Accu-Chek Fast Clix Lancets and/or alternatives
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Accu-Chek Lancets and/or alternatives
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Accu-Chek Mobile MIC2 Tests and/or alternatives
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Accu-Chek Mobile Test Cassette and/or alternatives
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Accu-Chek Performa Test Strips and/or alternatives
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Accu-Chek Safe-T Pro Plus Lancets and/or alternatives
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Accu-Chek Soft Clix Lancets and/or alternatives
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Accu-Chek Test Strips and/or alternatives
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Accutrend Glucose Test Strips and/or alternatives
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Acidophilus and Bifidus and/or alternatives
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Acidophilus Super Strain and/or alternatives
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Advanced GI Oral Paste and/or alternatives
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Advantage II and/or alternatives
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Advil and/or alternatives
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Advil Junior Strength and/or alternatives
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Advil Pediatric Drops and/or alternatives
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Advil Suspension and/or alternatives
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Aerochamber and/or alternatives
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AeroDawg Canine Aerosol Chamber and/or alternatives
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AeroKat and/or alternatives
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Ahava Timeline and/or alternatives
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Albustix and/or alternatives
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Alcohol Prep Pads and/or alternatives
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Aleve and/or alternatives
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Allegra and/or alternatives
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Allegra Oral Suspension and/or alternatives
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Alli and/or alternatives
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Alphatrak 2 Meter and/or alternatives
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AlphaTRAK 2 Test Strips and/or alternatives
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AlphaTRAK Control Solution and/or alternatives
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AlphaTRAK Lancets and/or alternatives
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Anthelios and/or alternatives
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Antivert and/or alternatives
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Aquacel and/or alternatives
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Aquacel AG with Silver and/or alternatives
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Aquaphor and/or alternatives
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Aquify Comfort Drops and/or alternatives
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Asaphen EC and/or alternatives
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Ascensia Breeze 2 and/or alternatives
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Ascensia Elite Test Strips and/or alternatives
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Aspirin and/or alternatives
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Auralgan and/or alternatives
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Aventi Kidney Complete for Dogs & Cats and/or alternatives
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