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COVID-19 SERVICE UPDATE – OCTOBER 2020

Covid-19 Service Update

At Universal Drugstore, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our call center hours of operation are 6:00 am – 9:00 pm on Monday to Friday, and 7:00 am – 7:00 pm on Saturday and Sunday. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Shipping

We are now seeing improvements in our shipping times. However, things are not yet back to normal and there are still delays occurring. Our normal shipping time averages 1 - 2 weeks. Shipments may take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order. Shipments from the United Kingdom and Canada are generally quicker than from other countries.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: We are now resuming our normal 30-Day Shipping Guarantee. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.

Management and Staff
Universal Drugstore

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Barriere Silicone and/or alternatives

BD Alcohol Swabs and/or alternatives

BD Insulin Syringes and/or alternatives

BD Lancets and/or alternatives

BD Needles and/or alternatives

BD Pen Needles and/or alternatives

BD Syringes and/or alternatives

Beano and/or alternatives

Benadryl and/or alternatives

Benadryl Childrens Elixir and/or alternatives

Benadryl Cream and/or alternatives

Benadryl Elixir and/or alternatives

Benadryl Itch Spray and/or alternatives

Benadryl Itch Stick and/or alternatives

Benylin and/or alternatives

Benzac and/or alternatives

Benzagel and/or alternatives

Betadine Solution and/or alternatives

Biotin and/or alternatives

Blink Moisturizing Eye Drops and/or alternatives

Breathe Right Strips and/or alternatives

Buscopan and/or alternatives

Buscopan Plus and/or alternatives